A Knowledge
Company
Improvement through education and technology
Improvement through education and technology
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A Knowledge
Company Improvement through education and technology |
| Assessments | Evaluations | Implementation | Business Tools | Training Tools | Web Development | Contact Us | |
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| Employee/Call Center Screening - an on-line hiring tool |
| Companies spend thousands of dollars for
every new call center employee they add to their staff. Many of these
call centers
have a turnover rate as high as 50% - 200%. This drives the cost of services/products
higher while trying to gain market share in a competitive economy. Hiring
the right call center employee is critical in controlling costs and presenting
a positive company image. Our Call Center Screening (CCS) tool helps you
choose the right candidate while
reducing
the interviewing process. |
| Our CCS focuses on two main areas of screening,
knowledge and physical testing. Knowledge screening takes the applicant
through questions customized to your specific industry or needs. Applicants
responses are scored and record. The physical testing is several typing
exercises, each timed and captured. These exercises include audio and visual
data the applicant is required to type. |
| The administration area of CCS consists
of several screens. These screens include applicant list, applicant information,
summary screens and detailed result screens. Additionally we display result
averages for timed testing as a comparison including average "words
per minute" for the applicants typing skills. |
| If you are involved in the hiring process
of call center employees CCS is a must see. Contact
us for access to an on-line sample of our Call Center Employee Screening. |
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